Mattress Queen is committed to delivering quality mattresses and fine furniture at affordable prices!
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TERMS and CONDITIONS
PAYMENT & PURCHASE TERMS AND CONDITIONS
When you place an order to purchase products and services through the Site, you agree to follow and be bound by these Purchase Terms and Conditions.
Mattress Queen encourages customers to use our easy Financing & Leasing payment plans. A 35% deposit is required on all orders and full payment is due upon delivery. See Delivery Policy. We may refuse or cancel orders. While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice. The receipt of an order number or an email order confirmation does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
We may change information, including prices, of products and services listed on the Site. All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted).
We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items listed on the Site may be mispriced. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Mattress Queen offers free safe delivery and assembly of your purchases. We will contact you at least one day before your delivery date to inform you of your scheduled delivery window. In order to insure on-time delivery, please review the following policy:
· You must be home and ready to receive your new furniture. Please make sure that area is ready to accommodate your new furniture as our delivery team will not move existing furniture to other rooms in your home. Your cooperation helps us stay on schedule for all deliveries that day.
· Please understand that significant acts of nature and our concern for the safety of our delivery teams and the public may delay your furniture delivery.
· Our drivers are not allowed to remove or dispose of old furniture.
· All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it’s received in good condition. If you have chosen to pick up your order from one of our showrooms, we encourage you to inspect your item before you take possession.
MEASURING FOR PROPER FIT
In order to ensure your new furniture is delivered successfully, here are several important measurement and obstruction details you should consider before you purchase your furniture and have it delivered. Measure the diagonal depth and width of the furniture as seen below to determine if it will fit through your home’s entryways.
PREPARE FOR DELIVERY
Prior to purchasing your new furniture note all important measurements and obstructions in your home to ensure of a successful delivery.
Before our delivery team arrives, prepare your home by taking the following steps
(Please be aware that our delivery team is unable to make these or other preparations for you.)
· Secure low-hanging light fixtures
· Remove doors if necessary
· Set rugs in place
· Remove pictures or art
· Move other furniture
· Put pets in another room
During delivery, please inspect your furniture thoroughly and report any damage to our delivery team so we can resolve the issue promptly. Please note: we will not hoist furniture or remove windows.